Privacy Policy

🐾 FurBuddies Privacy Policy

Last Updated: 27 March 2026

1. Introduction

FurBuddies (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.furbuddies.co.za or make use of our services.

2. What Personal Information We Collect

We may collect and process the following personal information:

  • Name and surname
  • Contact details (email address, phone number)
  • Physical address (if required for services)
  • Information about your pets (e.g. name, age, behaviour history)
  • Any information you provide via contact forms, bookings, or enquiries
  • Website usage data (e.g. cookies, analytics, IP address)

This information is collected when you:

  • Contact us via the website or email
  • Book services or consultations
  • Subscribe to updates or newsletters

3. How We Use Your Information

We use your personal information to:

  • Provide dog training and related services
  • Respond to enquiries and communicate with you
  • Manage bookings and client relationships
  • Improve our website and services
  • Send relevant updates (only if you have opted in)

We will only process your information for specific, lawful purposes and not use it in a way that is incompatible with those purposes.

4. Sharing of Personal Information

We do not sell or rent your personal information.

We may share your information with:

  • Service providers (e.g. website hosting, booking systems)
  • Payment processors (where applicable)
  • Authorities where required by law

All third parties are required to handle your information securely and in accordance with POPIA.

5. Cookies and Website Usage

Our website may use cookies and analytics tools to:

  • Improve website functionality and user experience
  • Understand how visitors use our site

Cookies do not typically identify you personally, and you can disable them in your browser settings.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Loss or damage
  • Unauthorised access
  • Unlawful processing or disclosure

POPIA requires organisations to safeguard personal data appropriately, and we take this responsibility seriously.

7. Retention of Information

We retain your personal information only for as long as necessary to:

  • Fulfil the purpose it was collected for
  • Comply with legal or regulatory requirements

Thereafter, your information will be securely deleted or anonymised.

8. Your Rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Object to or restrict processing
  • Withdraw consent at any time (where applicable)
  • Lodge a complaint with the Information Regulator

9. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

FurBuddies
Website: www.furbuddies.co.za
Email: social (@) furbuddies.co.za
Location: Cape Town, South Africa

You also have the right to contact the Information Regulator of South Africa:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.